CS CENTER

Order status can be checked at Dr.Melaxin website [My Account > Order History]

If you want to change the product or cancel the order, please reach out to our Customer Service Team (sac@drmellaxin.shop) for assistance, and we will provide guidance with care.

*Please understand that cancellation or change is not possible if the product has already been shipped.

Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity.

[A way to solve recurring problems]

1. Delete cookies and caches on the site, completely reboot the browser.
2. Enter a valid card number.
   – Cardholder name: Enter your name exactly as it’s written on your card
   – Expiry date: Enter a valid card expiry date (MM/YY)
   – Security code: Enter the CVV or security code on your card
3. Place a different order by matching the shipping and billing address as the same.

If you still can’t order, please contact us: sac@drmellaxin.shop

Backed by our research team, we guarantee a 100% worry-free refund.

[Dr.Melaxin 100% Refund Policy]

1. Refund Shipping Costs: Customers are responsible for the cost of return shipping. If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.
2. Return Address: Items must be sent directly to the Dr.Melaxin warehouse by the customer.
3. Refund Request Period: Refunds must be requested within 14 days of receiving the product.
4. Product Limit: A maximum of one product per individual is eligible for a 100% refund.

[Conditions Where 100% Refund is Not Applicable]

1. If more than 1/3 of the product has been used.
2. If more than 15 days have passed since you receive the product.

Please reach out to our Customer Service Team (sac@drmellaxin.shop) for assistance.

* STANDARD DELIVERY COSTS
We offer FREE SHIPPING for all orders above $70.00.
Flat shipping fee $6.99 will be charged for all orders under $70.

• AS: American Samoa
• GU: Guam
• MP: Northern Mariana Islands
• VI: U.S. Virgin Islands
• Mainland: Hawaii, Alaska, Military bases
• P.O. Box addresses

For customers in these regions, we kindly ask you to make your purchase through our official Amazon store.

We aim to ship orders placed before 3PM on weekdays on the same day.
Orders placed after 3PM or on weekends will be shipped on the next business day.

• USA / Western: up to 4~7 business days
• USA / Central: up to 5~7 business days
• USA / Eastern: up to 5~7 business days

Generally, the delivery will be completed within 7-9 business days from the ordering date.

Once the delivery begins, you can track the process via email with a tracking number.

If the delivery status shows as [Delivered] but you haven’t received the product, please check the following:

1. Verify the delivery address in your order information.
2. Check with a proxy or delegated location — confirm with family, colleagues, or security office.
3. Contact the delivery courier using the tracking number.

If the issue cannot be resolved, please contact: sac@drmellaxin.shop

Changes to shipping information can only be made before dispatch. Please contact our customer service team for inquiries.

If the shipment has already been completed, please understand that it may not be possible to change the delivery information.

We sincerely apologize for the inconvenience. Please take photos of the exterior of the received parcel and the items you did receive.

Contact our Customer Service Team (sac@drmellaxin.shop) with the photos and we will assist you.

For exchanges, it’s possible only for the same product as purchased. If you need to change options, please proceed with a return and make a new purchase.

In case of defects or damages, Dr.Melaxin will cover the shipping fees.

Please contact our Customer Service Team (sac@drmellaxin.shop) with photos of the exterior and any damaged items.