Shipping & Returns

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at sac@drmellaxin.shop.

Refunds

Dr.Melaxin 100% Refund Policy

  1. Refund Shipping Costs: Customers are responsible for the cost of return shipping. If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.
  2. Return Address: Items must be sent directly to the Dr.Melaxin warehouse by the customer.
  3. Refund Request Period: Refunds must be requested within 14 days of receiving the product.
  4. Product Limit: A maximum of one product per individual is eligible for a 100% refund.

Product Defect

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sac@drmellaxin.shop.

All exchanges and returns must be approved by the Dr.Melaxin Customer Center and changed requests can be rejected without prior notice. If the parcel is unclaimed and returned, the customer will be responsible for the shipping cost. Dr.Melaxin is not responsible for unclaimed parcels.

You can always contact us for any shipping & return question at sac@drmellaxin.shop.

Shipping

  1. Orders are normally shipped out within 5–7 business days from the order date. Please note that there could be a delay of 1–2 days depending on the volume of orders.
  2. Once the delivery begins, you can track the process via email with a tracking number.

Restricted Shipping Areas

  • AS: American Samoa
  • GU: Guam
  • MP: Northern Mariana Islands
  • VI: U.S. Virgin Islands
  • Mainland: Hawaii, Alaska, Military bases
  • P.O. Box addresses

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All exchanges and returns must be approved by the Dr.Melaxin Customer Center and changed requests can be rejected without prior notice. If the parcel is unclaimed and returned, the customer will be responsible for the shipping cost. Dr.Melaxin is not responsible for unclaimed parcels.

European Union — 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.